Blog (tagged #Customer)

The General Public

Working with the general public can be a real eye opener, you see whilst most people are retentively smart it appears that everyone looses the ability to think once they become a customer. Just the other week (thanks to two blind customers) I was able to notice that guide dogs manage to queue better than humans. Then there's the ones whose response to being told to leave is to say "Fuck Off", apparently that's going to make us staff change our minds.

The Strangeness of Retail and Hospitality

Don't get me wrong I'm sure most customers are quite intelligent people, sometimes perhaps out of their comfort zone (especially in a computer store) and sometimes you have to wonder if they actually lost all ability to think as they entered the shop. So from another site I randomly browsed to (Not Always Right) here are some stories: